Submitting a System Investigation Request (SIR)
The PeopleSoft Development team in CIT (Cornell Information Technologies) will help analyze and facilitate resolution to application problems encountered when working in any of the Oracle Peoplesoft modules/environments.
The protocol for seeking assistance is through a System Investigation Request (SIR). Using the process defined in this document will ensure that your request is responded to as quickly as possible and provides a way to track issues and document the outcome so that others can benefit from the work. With work moving rapidly in each module it is important that this procedure is followed.
Here are some examples of when a SIR may be needed:
• you are experiencing errors/anomalies in any of the environments
• you are trying to become familiar with the technical environment
• you are analyzing how something works
To make a System Investigation Request (SIR), follow the procedure described in the document below, then send an e-mail message with your request to
. The PS (PeopleSoft) Developer Leads will monitor the queue and will assign requests.
